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These terms set out the rules that apply when you access fa9900, create an account, or use any service on this site. Access and eligibility depend on your local law and the regions we support — read the sections below before you proceed.
By opening an account or browsing fa9900, you agree to the terms on this page. These terms govern how your account is created, how it operates, and how we handle your activity on the site. They apply to all services available through the fa9900 lobby — game content from our studios, your account wallet, and any transaction you initiate. Where you use a local payment method — such as bKash, Nagad or Rocket — the transaction is processed according to the rules of that provider in addition to ours. We do not override the provider's own terms; both sets apply at the same time. If there is a conflict, we will tell you which set of rules takes precedence for that specific step. Access to fa9900 depends on your local law and the regions we currently support. We do not confirm eligibility on your behalf. It is your responsibility to verify that using this site is permitted under the laws that apply to you. We may restrict access to accounts in regions where service is not supported, without prior notice. Questions about account status should be directed to our support route before you deposit or wager.
These terms apply across four distinct areas of your relationship with fa9900. Each area has its own boundary — understanding which rules apply where helps you know what to do if something needs clarifying. Third-party services, including payment providers and game studios, operate under their own terms alongside ours.
Rules covering how you create, maintain and close your fa9900 account. This includes login credentials, identity verification steps shown during registration, and conditions under which access may be suspended or restricted.
All deposits and withdrawals processed through your account wallet, including those initiated via bKash, Nagad or Rocket. Our terms apply to the account side of each transaction; the wallet provider's terms cover their side.
Game titles, lobby pages, promotional notices and editorial content published on fa9900. We control this content and can update or remove it. Content accuracy is maintained as far as practicable but is not a contractual warranty.
Game studios such as PlayStar, JDB, CQ9 and Habanero supply game content independently. Their software, mechanics and RTP data fall under their own policies. We do not extend fa9900 account terms to cover third-party software behaviour.
These terms are not one-directional. You have several practical steps available to you at any point while your fa9900 account is active. Your transaction history is visible in your signed-in account area — check there first before raising a dispute, as most questions about wallet credits and game activity are answered by the records shown. If your account details change — such as the mobile number linked to your bKash or Nagad wallet — you can update them through the account settings page. Where a correction affects identity verification, follow the steps shown on that page exactly. You are not required to accept a change to these terms silently. When we update the terms, you will see a notice on sign-in. Continuing to use the account after that point means you accept the updated version. If you do not agree, contact support before using the account further. All requests to close an account or raise a formal question about how your data or wallet is handled should go through our published support route.
Open your signed-in account and go to transaction history. All wallet activity — deposits via bKash, Nagad or Rocket, and withdrawals — is logged there with timestamps.
Account settings let you update contact information and linked wallet details. Where verification is required, the page will show the steps. Do not skip the verification fields.
If something in your account does not match what these terms say, contact support with your account reference and a short description of the issue. We will review and respond through the channel you used.
You may ask to close your account at any time via the support route. Pending wallet balances must be withdrawn before closure is processed; the account page will show the available withdrawal path.
If you have a question about these terms — account eligibility, wallet rules, or a specific clause — use the routes below. We do not publish addresses or phone lines. All policy queries are handled through the channels visible on the site.
Open the chat widget from any page on fa9900 while signed in. Use this for account-level questions and term clarifications. Have your account reference ready.
Send a written query to the support email published in your signed-in account area. Suitable for formal requests such as account closure, data questions or a dispute about a wallet transaction.
The help section of your account lists common policy questions and links to relevant term clauses. Check there first — many wallet and eligibility questions are answered without needing to contact support.
We keep these terms current and apply them consistently across all accounts. When the terms change, we notify you at next sign-in so you are not caught by a silent update.
Account data — including the wallet details you link, such as your bKash or Nagad number — is held only for the purpose of operating your account. We do not share it with game studios or third-party advertisers outside what is needed to process your session.
We use cookies to keep your session active across pages on fa9900 and to remember your lobby preferences between visits. The cookie notice on first visit covers what is set. You can adjust browser settings to limit cookies, though some account functions rely on them.
Your account is protected by the credentials you set at registration. We do not store payment PINs from bKash, Nagad or Rocket — those remain with the respective provider. If you suspect unauthorised access, change your password immediately and contact support.
We keep a dated record of each version of these terms. If you need to reference a previous version — for example, to check what rules applied at the time of a specific transaction — contact support with the date in question.
These questions come up most often when accounts are new or when the terms are updated. If your question is not here, the support route is the right next step.
Our terms cover the account-side of every transaction. When you deposit or withdraw using bKash, Nagad or Rocket, both our terms and the wallet provider's terms apply at the same time. If there is a conflict between the two, we will tell you which takes precedence for that step.
You will see a notice the next time you sign in. Continuing to use the account after that point is treated as acceptance. If you do not agree with the update, contact support before your next session so we can discuss your options before any further account activity occurs.
Access and eligibility depend on your local law and the regions we currently support. We do not confirm eligibility on your behalf. Check the eligibility notice shown during account registration, and verify independently that using this site is permitted under the laws that apply to you.
Yes. We retain dated versions of these terms. Contact support via live chat or the email route published in your account area, and include the approximate date you need. We will retrieve the relevant version and send it to you through that same channel.
Game content from studios like PlayStar, JDB, CQ9 and Habanero is governed by their own terms for software behaviour. Our account terms cover your account and wallet activity here. If you see a conflict, contact support with the specific game name and the clause in question.
First, check your transaction history in the signed-in account area — it shows timestamps and amounts for every wallet event. If the record does not match what you expected, email support with your account reference, the transaction date, and the wallet method used, such as bKash or Rocket.